Systems Thinking in the Public Sector
Download or Read eBook Systems Thinking in the Public Sector PDF written by John Seddon and published by Triarchy Press. This book was released on 2008-04-11 with total page 224 pages. Available in PDF, EPUB and Kindle.
Author | : John Seddon |
Publisher | : Triarchy Press |
Total Pages | : 224 |
Release | : 2008-04-11 |
ISBN-10 | : 9781908009005 |
ISBN-13 | : 1908009004 |
Rating | : 4/5 (05 Downloads) |
Book Synopsis Systems Thinking in the Public Sector by : John Seddon
Book excerpt: John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers. More importantly, it gives the reader a proven method by which to bring about real improvement in service performance and cost.