Service Operations Management
Download or Read eBook Service Operations Management PDF written by Robert Johnston and published by Pearson Education. This book was released on 2005 with total page 1140 pages. Available in PDF, EPUB and Kindle.
Author | : Robert Johnston |
Publisher | : Pearson Education |
Total Pages | : 1140 |
Release | : 2005 |
ISBN-10 | : 0273683675 |
ISBN-13 | : 9780273683674 |
Rating | : 4/5 (75 Downloads) |
Book Synopsis Service Operations Management by : Robert Johnston
Book excerpt: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.