Related Books
Language: en
Pages: 344
Pages: 344
Type: BOOK - Published: 2019-09-01 - Publisher: Goodfellow Publishers Ltd
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting
Language: en
Pages: 0
Pages: 0
Type: BOOK - Published: 2015-02-28 - Publisher: Kendall/Hunt Publishing Company
"This book investigates the underlying principles of service management and examines strategies, systems, processes and design aspects of creating and evaluatin
Language: en
Pages: 0
Pages: 0
Type: BOOK - Published: 2019-11 - Publisher: Society Publishing
Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sec
Language: en
Pages: 358
Pages: 358
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Language: en
Pages: 406
Pages: 406
Type: BOOK - Published: 2012-05-23 - Publisher: Routledge
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Princ