Revolutionize Your Customer Experience
Download or Read eBook Revolutionize Your Customer Experience PDF written by Colin Shaw and published by Springer. This book was released on 2004-09-22 with total page 241 pages. Available in PDF, EPUB and Kindle.
Author | : Colin Shaw |
Publisher | : Springer |
Total Pages | : 241 |
Release | : 2004-09-22 |
ISBN-10 | : 9780230513457 |
ISBN-13 | : 023051345X |
Rating | : 4/5 (57 Downloads) |
Book Synopsis Revolutionize Your Customer Experience by : Colin Shaw
Book excerpt: In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.