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Language: en
Pages: 234
Pages: 234
Type: BOOK - Published: 2011 - Publisher: Harvard Business Press
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates;
Language: en
Pages: 289
Pages: 289
Type: BOOK - Published: 2015-01-07 - Publisher: AMACOM
An invaluable resource that helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits. Loyal customers are the beatin
Language: en
Pages: 136
Pages: 136
Type: BOOK - Published: 1921 - Publisher:
Language: en
Pages: 248
Pages: 248
Type: BOOK - Published: 2001 - Publisher: Harvard Business Press
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and custom
Language: en
Pages: 256
Pages: 256
Type: BOOK - Published: 2005-10-10 - Publisher: John Wiley & Sons
In Loyalty Myths, the authors have assembled53 of the most common beliefs about customer loyalty – all ofthem wrong or misconceived! Each of the beliefs in th