IT Service Management from Hell
Download or Read eBook IT Service Management from Hell PDF written by Paul Wilkinson and published by Van Haren. This book was released on 2004-01-10 with total page 130 pages. Available in PDF, EPUB and Kindle.
Author | : Paul Wilkinson |
Publisher | : Van Haren |
Total Pages | : 130 |
Release | : 2004-01-10 |
ISBN-10 | : 9789077212219 |
ISBN-13 | : 9077212213 |
Rating | : 4/5 (19 Downloads) |
Book Synopsis IT Service Management from Hell by : Paul Wilkinson
Book excerpt: This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.