Bad Behavior, People Problems and Sticky Situations
Author | : Gregg Ward |
Publisher | : |
Total Pages | : 128 |
Release | : 2014-12-01 |
ISBN-10 | : 1941870074 |
ISBN-13 | : 9781941870075 |
Rating | : 4/5 (74 Downloads) |
Book excerpt: Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move foward with confidence. The first four chapters are practical "primers" on managing people, harassment, diversity and leadership- all written in Gregg Ward's engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with "real-life" case studies- all based on Ward's nearly 20 years of professional experience working with business, government and non-profit organizations.