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Language: en
Pages: 0
Pages: 0
Type: BOOK - Published: 2017-03-08 - Publisher: Createspace Independent Publishing Platform
"Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experien
Language: en
Pages: 251
Pages: 251
Type: BOOK - Published: 2015-09-23 - Publisher: AMACOM
Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated
Language: en
Pages: 262
Pages: 262
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen
Language: en
Pages: 240
Pages: 240
Type: BOOK - Published: 2016-03 - Publisher: Portfolio
Includes a detachable folded poster of "The Hatrix."
Language: en
Pages: 306
Pages: 306
Type: BOOK - Published: 2011-08-16 - Publisher: McGraw Hill Professional
"The social customer is your NEW customer. And if you don’t recognize it, they will be someone else’s new customer. Adam Metz presents a clear, concise game