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Language: en
Pages: 257
Pages: 257
Type: BOOK - Published: 2022-11-08 - Publisher: Berrett-Koehler Publishers
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organiza
Language: en
Pages: 255
Pages: 255
Type: BOOK - Published: 2022-11-08 - Publisher: Berrett-Koehler Publishers
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using up
Language: en
Pages: 249
Pages: 249
Type: BOOK - Published: 2008-08-18 - Publisher: Berrett-Koehler Publishers
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through r
Language: en
Pages: 305
Pages: 305
Type: BOOK - Published: 2008-08-18 - Publisher: Berrett-Koehler Publishers
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through r
Language: en
Pages: 236
Pages: 236
Type: BOOK - Published: 1996 - Publisher: Berrett-Koehler Publishers
Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechani